Warranty
A warranty you can walk in and claim
We are a physical store in Lagos, not a faceless page. If something goes wrong within your cover period, we fix it or replace it.
Coverage periods
12 months
Brand new devices
Full cover on manufacturing and hardware faults.
6 months
Open box devices
Cover on hardware faults, battery and charging port.
3 months
UK-used devices
Cover on board faults, screen and battery performance.
3–12 months
Accessories
Varies by brand; stated on each product page.
How to make a claim
- Message us on WhatsApp with your order reference and a short description or video of the fault.
- Free diagnostics. Bring the device to our Lagos store, or ship it to us — we cover return shipping on valid claims.
- Repair or replace. Most claims are resolved within 3–7 working days. If we can't fix it, we replace it with an equivalent unit.
What is covered
- Motherboard, display and camera faults not caused by impact
- Battery performance falling below the stated health within the cover period
- Charging ports, speakers, buttons and biometric sensors
- Software faults that cannot be resolved by a clean install
What is not covered
- Physical damage, cracked screens and liquid damage
- Devices opened or repaired by a third-party technician
- Cosmetic wear, scratches and normal battery ageing on used devices
- Loss, theft or damage caused by unapproved chargers